Archive for the ‘Employee-centered Workplace™’ Category

Coming to Your Workplace Soon: The New World of Labor-Management Relations

Monday, April 5th, 2010

Last week, President Obama used his authority to make recess appointments when he appointed two new members to the National Labor Relations Board (NLRB). By virtue of this action, the NLRB now has a pro-union majority. One of the two new appointees is on record as advocating changes as radical as removing employers as one of the parties in the labor-management relationship.

What can we expect? Nothing short of a transformation in workplaces across the U.S. Here are just two of the actions the Board is likely to order:

    • Replacement of current secret ballot elections for union representation with a “card check” process. This action would make passage of the Employee Free Choice Act (EFCA) by Congress a moot point with respect to this issue.

    • A narrower definition of the term “supervisor” that would enable more employees to be covered by current labor laws. Thus passage of the currently proposed RESPECT Act would become a moot point for this issue.

If you are wondering how three people single-handedly can have a transformative impact on the employee-employer relationship, I invite you to get up to speed by reading two articles I wrote last fall. (Although there are five positions on the Board, the three Democrats have long records of taking pro-union positions. Similarly, Republicans appointed to the Board traditionally have records of taking pro-management positions. Note that “pro-union” is not necessarily the same as “pro-employee.”)

What You Don’t Know about the NLRB Can Hurt You lists seven facts about the Board that employers and employees need to know. For those who don’t think they need to pay attention to what’s happening, the first two facts might change your mind:

    The NRLB consists of five people whose decisions have the effect of federal law. These decisions change how existing labor laws are interpreted and administered. They do NOT need Congressional approval to become the law of the land.

    Board decisions affect ALL covered employees, not just those who belong to unions. With some exceptions (e.g., government workers, railway and airline workers), Board rulings affect the rights of non-unionized employees and employers.

The second article, Seven Tips to Prepare for the New NLRB, lists six legal and ethical contingent actions you can take to reduce the likelihood that anticipated NLRB rulings will have a negative impact on the employer-employee relationship in your organization.

In short order, employers and employees will have to learn how to interact with each other in what promises to be a new world of labor-management relations. Do you have the facts you need? For more information on this topic, contact us.

© 2010 Pat Lynch. All rights reserved.

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Why Organizations Cannot Afford “Can’t Do” Leaders

Sunday, February 28th, 2010

Recently I conducted a series of workshops for new supervisors. Most of the participants were eager to learn skills that would help them be effective managers and generally make their lives easier. Among the group, however, was one “outlier” – i.e., an individual whose consistent response to all ideas, tools, and skills was to identify reasons why they would not work. He stubbornly refused to acknowledge that, in fact, some of these time-tested tools and techniques could work in his department. As one workshop participant told me quietly yet emphatically during a break, “I’m glad I don’t work for HIM!”

Here are eight reasons why organizations cannot afford “can’t do” leaders:

    1. “Actions speak louder than words,” and these leaders are poor exemplars.

    2. Organizations that tolerate this perspective and its concomitant behaviors send the message to employees and other stakeholders that it’s okay.

    3. In looking for negative things, these leaders will find them. Conversely, because they aren’t looking for positive things, they will not find them.

    4. Consistent negativism kills creativity and innovation.

    5. Employees won’t want to work for them, and other managers won’t want to work with them.

    6. Because their expectations tend to be very low, employees are likely to meet those expectations by performing at a low level regardless of their ability.

    7. Morale and productivity will decrease.

    8. Turnover is likely to increase: research shows that the #1 reason why employees leave organizations is dissatisfaction with the immediate supervisor.

What are the options for dealing with a supervisor like the one in this workshop? Here are some choices:

1. Insist that he change his behavior

The organization must communicate its performance expectations and standards clearly; identify how his performance will be evaluated and by whom; provide the support necessary to help the individual change; give him sufficient time to make the changes; hold him accountable for meeting or exceeding the performance standards; and let him know the consequences if his behavior does not change.

2. Accept the behavior

This option requires that the organization be willing to accept the costs listed above.

3. Find him a job for which he is better suited

Not everyone has the talent required to be an effective supervisor. This individual’s “can’t do” attitude may stem from a poor fit with his new management position. If this is the case, then all parties would be better off if he were moved to a different position.

4. Fire him

This is the option of last resort. While it should not be taken lightly, it should be on the table. The organization has a right to insist that its employees, especially managers, meet or exceed its performance standards.

© 2010 Pat Lynch. All rights reserved.

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Receiving Thanks or Gratitude

Sunday, January 31st, 2010

Have you ever had the following experience? Someone helps you – e.g., gives you directions, does you a favor, suggests a more efficient way of doing something, saves you from harm – then you say “Thank you,” and the individual responds, “No problem” or “It’s just my job.” Does that kind of reply satisfy you?

For a long time, being on the receiving end of one of the above responses (or the one that really irritates me, “Whatever”) bothered me, even though these types of answers seem to have become standard in our society. I wondered whatever happened to the reply I was taught when someone thanked me, which is simply, “You’re welcome.” There is something perturbing to me about the new “standard” exchange, which seems dismissive of the speaker’s gratitude. A recent experience allowed me to discover the reason for my dissatisfaction and taught me a valuable lesson.

Last month I received a very generous gift from an individual I hardly know. I was well aware that this person could afford the gift, and I wondered how I could thank her in a way that conveyed the extent of my appreciation. When I called to express my gratitude, she took the time to listen to everything I wanted to say, and her reply indicated that she fully understood my message. Importantly, she refrained from downplaying or minimizing her action. I gained two insights from this experience.

First, by fully embracing her role as benefactor, this individual refrained from minimizing the value of the gift. Rather than dismissing my thanks or downplaying her role by responding that it was no big deal, she simply accepted my appreciation.

    When people do something for another person, they often view it in terms of its “cost” to them rather than in terms of the value provided to the recipient. As a result, they do not see the impact their assistance had on the other person. When they downplay their efforts, they are doing a disservice both to themselves and to the other person. For example, last week I had a meeting with a client in Los Angeles, where parking is notoriously scarce. The executive’s assistant made a phone call to arrange parking for me in the building’s lot. As a result, she saved me time and helped keep my stress level down. Yet her response to my expression of thanks was, “This is very minimal work. It’s not a problem.” Clearly she had no idea that she had made my life easier.

Second, by receiving my expression of gratitude, my benefactor enabled me to reciprocate in small measure for her act of kindness.

    The norm of reciprocity is very strong in U.S. culture. When someone who helps us dismisses our thanks by saying (for example), “I was just doing my job,” in essence that person is not allowing us to fulfill our part of the exchange. It is this refusal to accept my thanks, I realized, that has been the source of the dissatisfaction I described above.

Think of the consequences that these all-too-common “No problem” or “It’s just my job” responses have throughout society. Because people have no idea how a small kindness on their part can have a huge impact on others’ lives, they are not receiving the recognition they deserve for the value they provide. Further, by downplaying their efforts they are refusing to accept the recipients’ thanks, or at least they are trivializing them. This type of interaction leaves both parties diminished rather than energized. And this outcome is bad for business. Why? Because instead of recognizing the value they provide and being energized by the opportunities that present themselves every day, employees are focusing on the tasks they perform. Thus they cannot see how they contribute to the organization’s goals. Why not tap into the capacity that every one of us has to add value to others’ lives? Doing so is uplifting for all concerned.

Here are my suggestions for receiving others’ thanks:

    1. When you take the time to help someone, think about the impact of your kindness on that person – even if you view your efforts as merely doing your job or as no big deal. There is a very high probability that you have made the other person’s life easier, safer, less stressful, or more joy-filled. Acknowledge your contribution to improving the other person’s quality of life.

    2. Allow the other person to express his/her thanks.

    3. Reply “You’re welcome” and stop talking. Do not downplay your effort – even if you thought it was minimal.

    4. Repeat steps 1 – 3 often.

What can you do today to increase the quality of another person’s life? Let us know!

© 2010 Pat Lynch. All rights reserved.

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New Interview Series: Setting Priorities

Thursday, January 7th, 2010

I am very pleased to announce the “unveiling” of my new interview series on setting and implementing priorities. In this thought-provoking series titled Deft Decisions in Chaotic Conditions: How Experts Create Calm from Chaos, thirteen experts share their insights and suggestions about how to set, align, and implement priorities. Participants include a wide array of first responders, organization experts, and psychologists. The latter offer their perspectives on why people fail to set or implement priorities, and they offer suggestions about how to remove or minimize obstacles to success. Each interview lasts approximately 30 minutes. I invite you to listen in and let me know what you think!

© 2010 Pat Lynch. All rights reserved.

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Take Their Advice: Psychologists’ Tips for Setting and Implementing Priorities

Friday, January 1st, 2010

The beginning of a new year is a time during which many people set goals for the coming months. Yet more often than not, they fail to achieve their goals. What can they do to increase the likelihood of success? I’m glad you asked!

As part of our free interview series on setting and implementing priorities, Deft Decisions in Chaotic Conditions: How Experts Create Order from Turmoil, I interviewed three psychologists who provided some ideas about how people can improve their skills in setting and implementing priorities. Here is a sample of their comments and suggestions.

  1. Identify the things that you value (e.g., relationships, accomplishments). Our priorities are derived from our values. When we struggle to accomplish stated priorities, often it’s because they are not aligned with our values.
  2. Identify goals and priorities that have personal meaning. Break them down into manageable steps so they don’t seem overwhelming. Make sure the goals and priorities are specific, measurable, and achievable (overall as well as the specific steps).
  3. Partnering with someone increases the likelihood that you will implement the priorities you set.
  4. Be realistic about your talents and abilities as you identify priorities so you don’t set yourself up for failure.
  5. View the inevitable glitches as challenges rather than as obstacles. Treat them as opportunities to exercise your creativity rather than as setbacks that knock you off track.
  6. Celebrate progress toward accomplishing the priorities as well as their actual achievement.
  7. Because many people take the path of least resistance when it comes to their careers, an estimated 80% of individuals are in careers they don’t like. To set and implement new career-related priorities, take a one-credit course at a community college in career counseling and testing. Allocate a small amount of time every day to do something that will take you closer to making this change.
  8. Identify the things that are holding you back from setting and/or implementing priorities. Common obstacles include a variety of fears (e.g., of failure), risk aversion, lack of self-esteem, depression, or dislike of the task.
  9. Become aware of the negative “chatter” or self-talk in your head that makes you doubt your ability to set or implement priorities. Often we establish or buy into ridiculous, illogical “rules” or beliefs that set us up for failure (e.g., “I can be perfect,” “I can do anything”). Write these thoughts down and begin to identify the negative patterns so you can modify them. Cognitive behavioral therapy often is used to tear away the “must/should” tyranny that impedes individuals’ progress toward goals and priorities.
  10. Ask for professional, confidential help if necessary. Students generally have access to counseling services on campus, and employers often offer employee assistance programs. Outside of school and work, assistance is available through sources like community agencies, mental health centers, and referrals by professionals.

What one small step will you take today to begin to improve your skills in setting and implementing priorities and thus become more successful in achieving your goals?

© 2010 Pat Lynch. All rights reserved.

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7 Tips for Setting Priorities Successfully

Saturday, November 21st, 2009

One set of skills that is critical in any organization is that of setting, aligning, and implementing priorities. These skills are particularly important today, as organizations struggle to “re-group” in the aftermath of radical changes caused by the economic downturn.

To gain some insight into these skills, I conducted a series of interviews with experts in this area, both first responders (e.g., from law enforcement, the fire service, an emergency aid agency) and non-first responders (e.g., business turnaround expert, professional organizer, fighter pilot turned entrepreneur). While each individual shared some unique perspectives, there were common themes as well. Here are seven elements based on those themes that you might find helpful in informing the process by which you set, align, and implement priorities.

  1. Identify and communicate a clear vision.
  2. Engage in advance planning.
  3. Build flexibility into your plans and processes.
  4. Develop trusting work relationships.
  5. Require leaders to set the example they want others to follow.
  6. Ensure the commitment of every person involved.
  7. Communicate clearly and frequently.

For in-depth explanations of these seven elements, please see the related article From Chaos to Calm: The Experts’ Guide to Setting Priorities on the Business Alignment Strategies web site.

© 2009 Pat Lynch. All rights reserved.

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Need Some Ideas about How to Engage and Retain Employees?

Thursday, November 5th, 2009

We’re hearing stories and seeing scenarios played out in organizations across the country that have common themes. For example, organizational leaders find themselves adrift in unknown territory without a compass to guide them, yet they are expected to demonstrate the leadership employees are counting on. Leaders and employees alike feel overwhelmed by the huge amount of effort required to meet basic survival needs, never mind plan for the future. Challenging economic conditions during 2009 have given rise to two important questions for business owners and leaders:

    1. How do we keep employees engaged in the aftermath of
    massive budget cuts, decimated workforces, and
    on-going furloughs?
      2. How do we create a work environment that will allow us
      to retain key employees when the economy turns around
      and they have alternative job opportunities?

    I recently addressed these questions in a free teleseminar titled How to Engage Your Employees NOW and Retain Them Later – No Matter What Industry You’re In. I provided multiple low- or no-cost suggestions for creating work environments that would allow employers to engage and retain their employees. Sample topics include how to boost productivity dramatically by making employees a high priority; how to align employees’ interests with organizational goals; and practical and proven tools that increase employee engagement and retention. I invite you to listen to these suggestions and let me know what you think.

    And I would be interested in your answer to this question: What is your organization doing to engage employees and retain key performers? Let us know!

    © 2009 Pat Lynch. All rights reserved.

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11 Ways to Engage Employees Now and Retain Them Later

Sunday, October 25th, 2009

Will your organization pass the recovery “test?” The test is a pass/fail assessment that consists of one question: Will your employees stay with you when the economy turns around and they have alternative opportunities?

How would your organization do on this test today? In case the answer is anything other than a resounding “We are 100% certain we will pass,” here are eleven no-cost suggestions of what you can do NOW to increase the likelihood that you will retain good employees once they have viable choices again. As a bonus, these suggestions also will help keep your current employees engaged without burning them out.

  1. Lead decisively and instill confidence in your workforce. You cannot lead if you’re hiding under the desk.
  2. Ensure that employees have reasonable workloads by setting priorities with and for them. Though it seems counterintuitive, productivity actually increases when we embrace the reality of doing LESS with less.
  3. Ensure that organizational processes and individual decisions are procedurally fair. Employees will accept negative outcomes IF they believe the rules by which they were achieved are fair.
  4. Support and nurture your supervisors so they can help employees be fully successful.
  5. Demonstrate daily that senior management really cares about employees. Create an environment in which people are respected and valued for who they are personally rather than for their job titles.
  6. Listen to employees. Provide varied and multiple opportunities for them to be heard, and show them that leaders take them seriously.
  7. Be empathetic. Give employees an outlet for expressing their anxieties and fears.
  8. Create an appreciative environment. Catch people doing things well and recognize their efforts as well as their successes and achievements.
  9. Help employees see that they have choices about how they experience their situations. Show them that they have more control than they think they do.
  10. Communicate early and often. Be truthful and as transparent as possible.
  11. Create a sense of community. Ensure that all employees see the organization’s “big picture” AND how they personally contribute to its achievement.

What is your organization doing to engage its employees? Let us know!

© 2009 Pat Lynch. All rights reserved.

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7 Tips for Employers to Prepare for the Obama NLRB

Saturday, September 19th, 2009

The five-member National Labor Relations Board (NLRB) has the power to effect substantive changes in laws that cover non-union as well as union workplaces. Given the anticipated shifts toward union-friendly rulings identified by Board Chair Wilma Liebman in her dissents to previous Board rulings and in her Congressional testimony, employers who would like their workers to choose to remain non-union would be well advised to take legal and ethical actions NOW to mitigate the negative effects such rulings may have on them and their employees. Below are one preventive action and six contingent actions management can take in anticipation of these changes.

The most effective antidote to outside intervention is preventive action — i.e., make a conscious decision to place a high priority on your employees. Create an employee-centered workplace™, which I define as an environment in which every person, system, program, and process is focused on helping employees become fully successful. Since everyone wins when employees are fully successful, why would you NOT choose to make them a high priority?

Here are six legal and ethical contingent actions management can take to prepare for the effects of the anticipated NLRB rulings on the employer-employee relationship:

1. Monitor NLRB rulings and Executive Orders closely. Get expert help if necessary to identify the impact the changes they will have in your workplace. Be pro-active; don’t wait for the decisions to be handed down before you take action.

2. Do not discriminate against employees on the basis of union activity or membership – it is illegal to do so. Management can avoid engaging in illegal activity by applying workplace policies consistently and enforcing them rigorously.

3. Educate all levels of management about employer rights and responsibilities as well as about what constitutes legal and illegal behavior.

4. Hold managers strictly accountable for acting legally and ethically.

5. Educate employees NOW about management’s position on unionization in ways that they do not perceive as threatening or intimidating. Inform them of their right to join or refrain from joining a union. The timing for disseminating accurate and complete information to employees is important: “employer neutrality” clauses may prohibit such communication in the near future.

6. Become familiar with the previous NLRB rulings targeted for reversal and make relevant adjustments to organizational policies NOW.

The saying, “The best offense is a good defense” is good advice for both employers and employees. Taking the preventive action of making employees a high priority in the workplace will reap benefits for organizations in terms of higher productivity and profitability, and for employees in terms of fair treatment. Coincidentally it will decrease the likelihood that employees will see a need for union intervention. Management decisions and behaviors in the workplace will inform employees’ choices about union representation. What is your choice?

© 2009 Pat Lynch. All rights reserved.

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What You Don’t Know about the NLRB Can Hurt You

Saturday, September 19th, 2009

It is safe to say that relatively few employers and even fewer employees can accurately identify the National Labor Relations Board (NLRB) and describe its role. Yet this five-member panel is about to transform the nature of the workplace. Here are seven things employers and employees need to know about the NLRB.

1. The NRLB consists of five people whose decisions have the effect of federal law.

The Board’s rulings come in the form of decisions about unfair labor practices filed by employers or by unions. Because the rulings involve interpretations of the National Labor Relations Act (NLRA), they do not need Congressional approval to become the law of the land. While the Board cannot change the provisions of the NLRA, it can change how the law is interpreted and administered. Its rulings may be challenged in federal appeals court.

2. Board decisions affect ALL covered employees, not just those who belong to unions.

With some exceptions (e.g., government workers, railway and airline workers) the NLRA covers unionized and non-unionized workplaces in the private and non-profit sectors with one or more employees. Thus Board rulings affect the rights of non-unionized employees and employers.

3. The Board is a highly politicized body.

Over the years the NLRB has become an increasingly politicized body whose members’ decisions reflect their political party affiliations. Rulings made by a Democrat majority typically favor unions, while those made by a Republican majority tend to favor management.

4. Once President Obama’s three Board nominees are confirmed by the Senate, the NRLB will have a Democrat majority.

The new Board Chair, Wilma Liebman, is a Democrat, as are two of the three individuals nominated by President Obama to join the Board. Ms. Liebman is on record (through her testimony before Congress as well as in her written dissents to previous Board rulings) as advocating significant changes that diminish current employer rights and increase unions’ rights in the workplace. (See specific examples in #7 below.)

5. The NLRB regularly reverses previous Board decisions.

Unlike courts of law, the Board does not treat previous decisions as precedent-setting. In fact, it reverses rulings of previous Boards with some regularity. Further, Board decisions are not subject to the debate, hearings, and media attention that accompany much federal legislation. NLRB decisions fly under most employers’ radar.

6. U.S. labor law changes with each new or reversed Board decision.

Because Board decisions have the effect of law, the law changes with each reversal. In addition, a decision in one case changes the law for ALL covered workplaces. Unless employers realize this fact and track NLRB decisions closely, they easily and unwittingly may violate federal law.

7. The new NLRB Chair has been very specific about what she wants the new Board to change.

Some of Board Chair Liebman’s desired changes include de-emphasizing employers’ rights such as free speech, establishment of work rules, and access to employees; providing enhanced rights for temporary and contingent workers; enabling supervisors to join unions; broadening the definition of “protected activity;” allowing unions electronic access to employees (e.g., via employers’ e-mail systems); and requiring employers to provide more extensive financial and operational information to unions.

The bottom line: you ignore NLRB rulings at your peril. While even some management attorneys acknowledge that Board decisions made recently, especially during the Bush years, went too far in favoring employers, statements by Chair Liebman indicate her intention to push the pendulum to the other extreme. Are you prepared for the upcoming wild ride?

© 2009 Pat Lynch. All rights reserved.

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